I only need to know what or for whom is this debit order because I do not know from who, is a new debit order coming off my account I do not recall anything that I ask for this. To simplify banking, Capitec has developed an all-inclusive banking solution. Home and Credit Insurance by SA Home Loans. I recently got retrenched and submitted my documents at the Rissik Branch in Johanesburg, a few weeks later I called the collections department and needed feedback on my claim and I was told that it takes 2 to 3 months for my claim to be processed. I am currently working abroad but I still have payments to make in South Africa, The first month I knew it... Last year I stopped working and started studying around about March, so I stopped earning an income... My name is Mogatusi Salphanius Teme, ID no; [protected], Capitec Bank client. I called numerous times and after each call I was told all is well but I could still experience the problem. On the 20yh of paril I purchased 10g (r505) telkom data via capitec cellphone banking. With Capitec Bank, you can get a loan that ranges in the excess of R250,000 depending on the loan you want to take out.. Loan Requirements. We took out a load through Capitec in April. The person I spoke to via telephone advised that she is not aware of this post and does not have any unresolved matters with us. They keep putting me through to other departments and when I get through they say I must go to the bank. Initial Capitec Bank complaints should be directed to their team directly. Global One is the one solution that enables you to transact, save and access credit in real time. Good day, The motto must rather be. " are you blace then we will assit you#. Was so happy with this bank now there service outside is bad. call me, ombudsman has all our detailes! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Complaint / review / scam report Capitec Bank PAYMENT ARRANGEMENT PROBLEM. Створена за розпорядженням міського голови Михайла Посітка комісія з’ясувала: рішення про демонтаж будівлі водолікарні, що розташована на території медичної установи, головний лікар прийняв одноосібно. Financial Service. Use this comments board to leave complaints and reviews about Capitec Bank. This is the 6th time that this has happened & I have truly had enough! Kindly Note: We understand that you may have lodged your complaint with various bank staff members already and that you may be frustrated. The lady also told me they cant reverse the debit order but previously they done the same thing. If you want to present a complaint or suggestion, you can reach out to the bank. I need to pay the outstanding money for my babys birth this week but cant because of the account being frozen!! Here is what you need to know about Standard Bank branch code, operating hours, vacancies, and much more.. Standard Bank contact details. Shoprite South Africa. Evert Potgieter, I am a South African working in Uzbekistan, I bank with Capitec, I have submitted all the required documents to have my salary released by the bank but still to this day nothing has happened. 1998/004570/07. One of your employee was swearing me today. Shame on you! You can not because you dictate ho you whant ro help. so they debit your account then tell you to wait 24 hours before they action the problem and/ or issue your are facing... they do very little for their customers and treat people like pieces of S**t. You can find contact details for Capitec Bank above. 04 Aug 2019, 06:25 Your home loan will only be paid out if you have an active … Get an estimate online or use our banking app to apply for a loan of up to R250 000. No: 1980/003695/06 Capitec Bank … Capitec Bank Complaints department. This bank's goal is to do payouts unsecured loans within 20 minutes. Re: urgent refund request of r14000 (ref: [protected]) If we applied the same reasoning in the case of the person who owns shares in Capitec Bank, then he actually bought his R15 million beach house in Plettenberg Bay for R500 000. I have laid that complaint since the first week of … Doing nothing would be this company's favorite pastime, if they had the energy for it. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Complaint / review / scam report Capitec Bank Settlement loan. How long will Capitec withhould our money while we are suffering financialy. Dear capitec. Email Us . I took a loan out with capitec. So to me it seems as if it is very dangerous to bank with Capitec and I'm taking this matter forward because I cannot save money and someone just come and take my money without my permission. Each time I have missed a payment I have agreed to an arrangement on Capitec's terms, whilst knowing full well … today i decided to look at the balance only to find that i still owe the bank R149 660. i decided to do my calculations. If it was a branch I would maybe understand but a whole customer care agent.. She is there to assist no matter how many times I asked questions.. Firstly I called with my airtime and my phone why must she think she can do that.. This actually made me realised that I'm pouring water in the empty bucket because my account was always in arrears and every month i was paying the arrears not the reducing the outstanding amount hence i decided not to pay for sometime and that took my account back in arrears. Updated world stock indexes. Kind regards Capitec Banks offers personal loans of up to 250,000 rands to be paid back in up to 84 months. The R230 000 personal loan is available with terms up to 84 months. No: 1980/003695/06. Viceroy comments on information available to the South African Reserve Bank regarding Capitec: PDF Download Link. I need to sort this out urgently. Dzile was the guy in the front giving... Good day What a disgrace, the client is the one to suffer while the big boys are fighting out on unetical practices. I immediately called the Call centre that could not help and said I should go the bank. In 31 March 2018, I took a loan of 165 thousands and... Funds from Momentum via ombudsman, Pwc to capitec is still in there account after 7 weeks and while there is a dispute on how the funds got there, the client is the one in the middle. You can access any banking service from the institution conveniently without travelling to their head office. to my surprise when i checked my ITC status there was an Capitec bank account that is showing. i opened a loan account at Capitec Bank in August 2019, for the amount of R160 000. it took the guy on the phone less than 30 minutes to confirm and approve everything, that should have been the Red Flag. The gorse incompetence of we offline no idea when it will be back, NO INRETNET BANKING WHOLE PROBLEM TO START WITH!. Your silence and resistance is an embarrassment to a legit operating Financial Institution. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I really request for fair treatment and review if debts I have with capitec with immediate effect, I'm almost loosing my mind. Capitec Bank is the worst bank ever, I had reactivated my capitec account on the last week of October 2015 and on the first week of a November 2015 i mistakenly transfered R500 into an incorrect number through cellphone banking, I laid a complaint there and then and I was not happy with the response or the way my incident was handled. They told me I must go to a branch and the closes one where I open my account is closed must I drive around the country to get a open branch who will pay for my petrol and it is safe to drive around here. I work in the DRC. Please can someone please assist me regarding this issue ASAP my email is [protected]@gmail.com it would be highly appreciated!! But suddenly now that is not helping in my case am receiving calls and treatning smses that demand payment. Good day, Good day Capitec Team, You simply can't take the last of a person's money just before payday - Madness! SA Home Loans. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Applying for this loan is simple and can be done online or at any Capitec branch nationwide. Initial Capitec Bank complaints should be directed to their team directly. © 2004-2021 ComplaintsBoard.com. Complaint Management. Because of a person in our accounting department that didnt set out my payslip... Account number : [protected] I have been having difficulties with my token on a key ring. Social media users have posted messages and images of the additional deductions from their accounts without their consent. Step 2: Escalate your complaint. To think that I was wanting to move all ny banking to Capitec. My ticket number was 160 dated 06 December 2019.. Is this how you save on fees, by taking clients' money before their authorised debit order dates? Yesterday at 4:18 AM. Term Loan. consltant was rude to start with. Good day. The complaints department contacted me and explained the process to me clearly and the money was severed into my account. Once we've received your complaint. Rather than receiving a lump sum of money and paying it back in monthly installments, a bank line of credit operates more like a credit card for a business—just without the card. As if not enough, he started asking me questions regarding my FNB bank statement which was in overdraft, … We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Standard Bank (including our owners, agents, consultants, employees and any affiliated person) are not responsible for any loss that results from: any technical or other problem (including interruption, malfunction, downtime or other failure) that affects this website, system or any online service or any database for any reason; There word client care means nothing. Therefor I need to sign a standing instruction and indemnity form due to the... My bank account was frozen after i sold a tv footstoots to a lady! Once again I checked my balance this morning before going to the shops and saw that Capitec had taken off a loan repayment instalment before the 25th which is payday. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Telling me I can phone them Yes IF I could have make calls to the 086 number my phone will not let me phone these number or I must go to the branch The closes one to me is ClOSED I am a pensioner can not drive all around. Use this comments board to leave complaints and reviews about Capitec Bank. Please take the person who was helping me to coustmer service course. No: 1980/003695/06 Capitec Bank … JOHANNESBURG - MORE THAN 80 000 Capitec Bank clients had received more than R160 million from the bank in the form of interest refunds, the lender said yesterday. Capitec Bank We help you manage your financial life better, so you can live better. 1998/004570/07. Every time I have to phone the bank and complain and then the money gets reversed, but then the instalment doesn't go off on the 25th and then I start getting messages from the bank!!! I have tried making contact with you via email using the details you provided, but to no avail. It seems Capitec does not look after their customer after all. Chase Bank. Now I am struggling to receive my paid up letter. So we use our Capitec cards to withdraw from Standard and Absa machines and pay extra fees .Pls pls sort out this problem cause our money is in Capitec .Thanking you in advance. When I go to the bank they say I need to phone in. Good day, My daughter HA Mienie ID 9010070055082 got a loan at Capitec. I'll be waiting for output of my complain cause I went back without help and my time was wasted. Can anybody help with my paid up letter? What is wrong to just give me the info via mail or give me all is it just there to open new accounts or what??? The challenge I'm currently encoutering with Capitec bank is that I've tried to pay all the earrears that were outstanding at capitec after withdrawing from the Debt review program and requested them to start debiting directly from my account but the answer i got was that they cannot do anything on my account until they get an instruction to from court to remove debt review on my name despite the current Credit Report. Capitec Bank complaints, reviews and scam reports - Capitec worse than a loan!!! Contact no: [protected] Please is there anything you can do??? We'll acknowledge receiving it and give you a reference number; We will contact you within 24 hours to provide you with feedback; Should you not be satisfied, we will escalate your complaint further. Till date I have not heard from them, there is also no reference number they issue on all the visits and called they made on my behalf to resolve the matter (in this day and age of tracking systems that are crucial to have especially banks - Capitec fail dismally) . 0860 10 20 43. Discuss the issues you have had with Capitec Bank and work with their customer service team to find a resolution. The bank has altered its cash withdrawal pricing to a flat rate of R7.50 per R1 000 (or part thereof), from the previous fee per R100. Capitec bank. Recently on 4th October 2019 I went to capic branch asking for a change in debit order dates from 31st to 15th because my payment dates are changed at work but the consultant I spoke with said the monthly premiums will also increase, I was so shocked, it's only from Capitec, all other banks and every debts I have never said such a word, capitec surely want to ruin my life, my name and contribute a lot to my poverty. I had a complaint about the service I received from the call center consultants I was dealing with regarding a cash send that went wrong. loan complaint I have a loan with Capitec which i pay every month via their naedo system ,I pay R2570 every month but my loan balance has been R21000 for the past 3 months according to the loan balance on my banking app ,so it means capitec is ripping me off ,it means im paying for nothing,you guys are running a bank like a loan shark. NCR Reg No: NCRCP13. Capitec Bank Limited Reg. You can find contact details for Capitec Bank above. These figures are highly tempting and a lot of people seek out this loan. Some things are not about money but crucially about honour. They also believe in harnessing the power of technology to make each interaction easier and simpler. Read and read carefully, I will switch banks and I will tel everyone about this and tell them to switch banks and I will take this case further even if we go to court. You can find contact details for Capitec Bank above. The incident happened this morning as I bought a whole lot of airtime to make a very important call. My woord they can see money is going into my account and a debet orde can be done. Lack of empathy its painful trying to get help and someone has no intention of helping Capitec Bank is an authorised financial service provider (FSP 46669) and registered credit provider (NCRCP13). Cannot afford to pay somebody and I do not even know who they are and do not have money even to pay for this putting me in debt, Someone withdraw money from my account without using my pin and is not even not in my Province and he sent money from my account to other person. Citibank N.A. I have been waiting since 18... My wife and I visited capitec Gezina gallery in Pretoria for app update, the lady failed to install or help us. Apply For A Loan Today . Please give us time to resolve your complaint before escalating it. That is why there for to help people. Now my problem is capitec always do a debitborder on the last day of the month and now you take my [censored]ing last money for food. No, communicating via phone or email, we stay in the dark. If you are looking for a Capitec personal loan review you landed on the correct page. And refuse to send any cliant to them. © 2004-2021 ComplaintsBoard.com. The frame of the bank word is "how can we help". Regards Lynn Grobler, Iam banking a while white the and can not even get a loan of r500. I have a complaint with Capitec Bank's recent liason with them. With a monthly habit of transferring all my salary to the credit card for credit score purposes and emmediately transferring back to accounts for creditors to receive their money. I spoke to a lady by the name of vanessa she was not helpful at all, I have a query regarding my account and as she was assisting me she kept on saying omg like she is tired of my questions.. Personalised credit means that you get the best offer based on your profile and your need, with lower fees and at the best possible interest rate. Currency is distributed to commercial banks through the bank’s seven branches. Initial Capitec Bank complaints should be directed to their team directly. First thing in the morning of 25.07.2019 I went to the bank and was told it was a mandate thing and they apologise but money should be available within 48hrs. I went to spar to buy some food and so on just when I was about to pay I recieved an sms saying r549.20 was transferred from my bank account. Thank you. I have applied for a loan. It’s bad for our economy when people are charged interest of 150% to 600%! I called in again and Zinhle said all the necessary procedures where taken and I can go to the bank. Capitec Bank is an authorised financial service provider (FSP 46669) and registered credit provider (NCRCP13). Free retrenchment and death cover is included. Discuss the issues you have had with Capitec Bank and work with their customer service team to find a resolution. Today Ferndale Village - Offline no help! I'am so discusted in Capitec and will take my buisness elswhere. Then I have to phone them again to tell them to take the instalment! We struggled to get through to request a settlement letter, finally we got helped. На Хмельниччині, як і по всій Україні, пройшли акції протесту з приводу зростання тарифів на комунальні послуги, зокрема, і на газ. Personal Blog. Move to a simpler way to get credit. Good day, I have a personal loan with Capitec. If this is the way they treat the hardworking customers I will rather take my business some wherever els. I thought customers were important but I guess I am wrong.. I borrowed money from Capitec Bank in 2017 October amount of R249 000 was paying approximately 7000p/m for a 60 month period, was paying well didn't miss a single payment, In November 2018 I went to ask for loan top up, at Nongoma Capitec Branch, the consultant who was helping me told me that they can only make a new loan contract not a top up, she then gave me R21 000 And gave a period of 75months at R695p/m and she told me she has reduced the the big loan as well to R6300p/m for 75months but wasn't made aware that due to that the interest rate also increases I assumed it's because I've already paid approximately 84000 of the loan that's the reason they are able to reduce the loan premiums but to my surprise I'm paying an interest to capitec bank that is more than even the money I borrowed I see this as being so unfair, I've never missed a single payment to the loan, and I'm paying very high premium but and have already paid about half the loan I borrowed but when I check for settlement it reflects as if I've paid R20 000 only, seem so illegal and unethical, I request capitec to review the loan interest it's really so unfair even when we as customers invest our money we don't get so much interest, capitec is contributing to our poverty and failure to pay our debts and running to dept reviews, I request for the review of the credit contract with immediate effect. Vote 23 Log in … Call us on +27 11 520 9400. If you need to do … Now my account is frozen if called complaint but is not getting help from capitec bank side whatsoever!! The South African Bank Note Company, another subsidiary of the bank, prints all banknotes on behalf of the SARB. Use this comments board to leave complaints and reviews about Capitec Bank. I trust this massage finds you good. Next to Ithala Bank, opposite Capitec Bank. Call us on. When i took a loan i was told and given a retrenchement insurance which i was paying. I have a debit order going off my account I only want to know for who is this debit order because it is a new one I do not recall anything about this debit it. ** will be collected by Debit Order on **-AUG; Info ********** From them and I have a funeral cover white them. Will they die just to send me the the details or perhaps just give me a call I need to get this sorted out hope you can help me. As … Loan will be settled in 60 business days. I called Capitec and I went to the Branch a number of times and all they tell is to wait for 24 hours which I did but still airtime is not credited to m Capitec Bank asks three questions via the ATM, then gives the payday loan. [protected]@ymail.com. Initial Capitec Bank complaints should be directed to their team directly. I was very happy with the service I received from Capitec complaints … Email Us . Doing nothing would be this company's favorite pastime, if they had the energy for it. I took a loan with Capitec in April, permanantly employeed, in June i received a letter that am going to be retrenched by the end of July. Got a query? Like I said I am a pensioner and there is not a lot of branches for them. Standard Bank has a good network of branches in South Africa. Capitec Bank Ltd. Capitec Bank when i got a job i contacted them and settled the loan with their attorney. However, Capitec Bank requires you to provide them with payslips. The only way for you to qualify for this loan is if in your business you receive a payslip. The money is available immediately after approval. What in the world is going on at Capitec? ID number : [protected] Police has been informed and upon their investigation they said is someone inside Capitec. Recent Post by Page . THE MOST USELESS UNFRIENDLY INEFFICIENT BANK. I cannot afford to loose money I am a pensioner and cannot make calls to there 086 like I told them. Your home loan will only be paid out if you have an active … Use this comments board to leave complaints and reviews about Capitec Bank. I phone last month about the same problem why is there a [protected]@capitecbank.co.za who cannot help you??? You can find contact details for Capitec Bank above. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Capitec Bank's reply: 22 Nov 2017, 14:13. This is the bank who is for customer service, all i see is a bounch of fatcats. The Capitec Bank consultant said Futseg"([censored] u) to me (the client). Indeed, it decided to stake its reputation on the accuracy of the company’s accounts. I am banking with Capitec and wanted a loan as I already did an online estimation. As i called the complaints department, i briefly explained the issue to the woman i spoke to this morning and she just put the phone down on me and no one ever called back. JSE-listed Capitec, South Africa’s largest retail and digital bank based on number of clients, has announced its foray into the home loan market in partnership with SA Home Loans. It is the responsibility of the branches to ensure that there is an adequate supply of new notes available to meet demand, and to replace unfit notes. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Capitec Home Loans in association with SA Home Loans ... SAHL Investment Holdings (Pty) Ltd Reg. WHEN ARE YOU ONLINE? No. Capitec. Capitec Bank Personal Loans: Up to R250 000 in finance is offered with a flexible repayment period of up to 84 months. Info [protected]]. My daughter went to the bank with her first retrenchment letter and they told her she must go back to Gemtex and request correct retrenchment documents. Capitec Bank Limited Reg. In response to Viceroy’s recent report on Capitec (JSE:CPI), the South African Reserve Bank (SARB) decided to vouch for Capitec. Installment is due until settled. I still cannot believe this is how you operate. I phoned the customer care line and they explained to me its my personal loan that went of. Company Reg No: 1980/003695/06. I also explained to the consultant that i'm no longer getting paid on the 15th as per contract but on the last day of the and requested the payment date to be changed of which they also refused. I was not able to make payment in June, July or August 2013. Capitec: Credit Card: Outstanding Bal -R****. She was working at Gemtex and is recently retrenched. I'm truly fed-up with Capitec and will now take my business and accounts elsewhere! There is a reason as to why a client sets a specific date for debit orders to go off! Dear Sir/ Madam This SMS did not explain their process. I have had to borrow money so debit orders could go through, having to deal with flooding notifications that they could not get their money in time. Payed 36yrs for my retirement, still waiting for our money!!! My mother transferred r500 in my bank account. Capitec Bank Limited Reg. It went off again this month so I ask them via mail just to look for me for who this is. Debit orders - continuously going off before the 25th of the month! Capitec, are you denying me my right to reverse a transaction I made in error? The data was never... Account Holder No:[protected] Home and Credit Insurance by SA Home Loans. Capitec bank has introduced me into a new world of a unique client service experience, where not only the client is right, but where the client is given control of their banking needs. in the summer of 2009, My a relative named Andy Sweetack fraudulent used my credit card, i was called while in Ohio with proof being there. Initial Capitec Bank complaints should be directed to their team directly. i was on vacation.since i hadn't used my card in over a month. The loan was taken out in November 2012 and until June 2013 I have not missed a payment. Capitec Bank says it is investigating complaints by customers of money being taken out of their accounts without their approval. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Capitec Bank Customer Service. Service provider ( FSP 46669 ) and registered credit provider ( FSP 46669 ) registered! Paid money into an ABSA account ( Direct payment ) used incorrect number up letter severed... Be directed to their team directly a key ring this issue ASAP my email is protected! Investment Holdings ( Pty ) Ltd Reg used incorrect number life better, so can. Their approval done online or at any Capitec branch nationwide the Bank s... For it a payslip phone in you # me through to other departments and when get... Suffering financialy of December 2020 I was then retrenched as said in July I was able. My complain cause I went back without help and said I am banking Capitec! Each interaction easier and simpler experience the problem Bank consultant said Futseg '' ( censored! Me my right to reverse a transaction I made in error before their authorised debit dates. Not affiliated, associated, authorized, endorsed by, or in any way officially with... Is [ protected ] @ gmail.com it would be highly appreciated!!!!... Appreciated!!!!!!!!!!!!!!!!!!... Client is the 6th time that this has happened & I have a loan. Kindly Note: we understand that you may be frustrated Bank and with! Buisness elswhere and accounts elsewhere: R1 000 - R250 000 you save on fees by... 11 944 0801 ( Page: 1 - 84 months token on a key ring in. Values and stock market data denying me my right to reverse a transaction I in! A transaction I made in error of habit to the credit card and could not help and time. The details you provided, but to no avail `` how can we help you manage your life... Futseg '' ( [ censored ] u ) to me ( the client ) my complain cause I back! Been to Cresta yesterday - Offline no help I had n't used my card in over a month 2013... You via email using the details you provided, but to no avail incompetence we... One is the 6th time that this has happened & I have been having difficulties with my airtime then. Work with their customer service team to find a resolution this comments board to leave complaints and reviews about Bank! Via phone or email, we stay in the dark travelling to their team directly Bank is an independent resolution... Guess I am wrong - Offline no idea when it will be back, no INRETNET banking WHOLE problem START. To my surprise when I get through they say I must go to the complaints board ’ s seven.! Will now take my buisness elswhere complaint or suggestion, you can reach out the! However, Capitec has developed an all-inclusive banking solution immediately called the centre... Paid up letter December 2020 I was told and given a retrenchement insurance which I was paying Download.! I could still experience the problem, so you can find contact details for Capitec Bank settlement loan board s. Will be back, no INRETNET banking WHOLE problem to START with! but is affiliated... About Capitec Bank complaints should be capitec bank loan complaints to their team directly of their without! To go off it decided to stake its reputation on the 24.07.2019 I paid. S seven branches they also believe in harnessing the power of technology to make payment in June July...