It is easy to set up a direct deposit account and get checks. Your most recent Mobile Deposits will be displayed in chronological order by default. A hold on a deposit/check is when the funds are not immediately available, and can be placed on deposits/checks for a variety of reasons. If the mailing address is incorrect, the card will be temporarily disabled. Here are some of our most frequently asked Mobile Banking questions to help you resolve issues that may arise and get quick answers to many of your questions. For example, the following check types can be submitted using Mobile Deposit®: You can access a list of your most recent Mobile Deposits by selecting Deposit Checks from the Main Menu. How do I set up Fingerprint Authentication for Mobile Banking? How do I temporarily disable my Credit Card? For assistance with Mobile Banking questions, please call us at 1-800-273-1057. Selecting "View Mobile Deposit History" will allow you to view recently submitted checks. What are the limits for deposits made using Mobile Deposit®? Locate the Enable Face ID selection and tap the toggle button to the ON position. Otherwise, we will consider that the deposit was made on the next business day. Call us at 1-800-273-1057, or visit the Assistance Center in the Mobile Banking app, where you will find FAQ’s, video demos and other important information. With mobile deposit via the app, customers can deposit their hard earned money anytime, anywhere. Fast Payments to Credit Card Accounts: Fast Payments are immediately debited from your BBVA payment account and reflected in your Available Credit. When will my check or money order funds be available? Switching Numbers: If you have a new mobile number, simply use your username and password after you have downloaded the appropriate app and then update your mobile number in the Settings section of the App. We only send this code via text message to the primary mobile number in your Mobile Banking In order to Change your PIN using the app, you will first need to go to Mobile Banking and activate text message alerts from Profile Settings>My Mobile Number. Funding your account on autopilot. See Terms of Use for details and limitations, including information on funds availability. How do I report my Credit Card as Lost or Stolen and order a new card? How do I change my Personal Identification Number (PIN) for Debit or Credit Card? Popmoney® is currently available in all versions of BBVA Mobile Banking apps and in the web version of the app. When the popover appears, place your finger on the Fingerprint sensor on your device. See Terms of Use for details and limitations, including information on funds availability. You must be a registered Mobile or Online Banking user, have an iPad®, iPhone®, iPod touch®, Android™ device, Windows® Phone, Kindle Fire™ or BlackBerry® device. Select the Debit Card with an "Activate" label, then the "Debit Card Details" screen will be displayed. You may also want to contact your wireless carrier so your phone can be deactivated and protected from unwanted charges. Once your fingerprint has been successfully read, you will be signed into Mobile Banking. Send, request, and receive money from anyone in the United States via email or text, Payments can be delivered in 1-3 days or instantly to an eligible debit card. If you make a payment before 12:00 AM (midnight) CT on a business day, the funds will be debited from your account on the same day. If the client signed in with Touch ID/Face ID, they will be prompted to enter their password to authenticate the change. Amazon Marketplace™, Kindle Fire™, the Amazon Kindle logo and the Kindle Fire logo are trademarks of Amazon.com, Inc. or its affiliates, registered in the U.S. and other countries. A new online app-based (iOS and Android) service called Tuyyo, launching Monday and powered by BBVA, will upend the $73 billion annual market for remittances to Latin America and the Caribbean from the United States. You can change your PIN without the need to know your old PIN. Debit Cards can remain disabled for 180 days. Email address: your contact will receive an email with instructions on how to direct the payment into his or her account. Where does the one-time security code get sent? Access Account Details associated with the debit card you wish to report as lost or stolen, then select "Manage Account" from the "I want to menu..." or tap the magnifying glass icon at the top of Account Details screen. If all information is entered correctly, your Credit Card will be activated. You may also sort by transaction amount and transaction description. Can I view my mobile transfers after they've been submitted? Thanks, I think this fits into the 'Exception' 7 business day category. By tapping the "Sort" bar at the top of the list, you can sort these transactions by date (default), description and amount. A transfer request received after 11:00 PM CT or on weekends or holidays will be processed no later than the next business day. On the "Transaction Activity" page you will see a list of your recent transactions. Recurring transfers must be set up in Online Banking. *App Stores™, Google Play™ Windows Marketplace™, Amazon Marketplace™ and BlackBerry App World™ are third-party sites. See Terms of Use for details and limitations, including information on funds availability. BBVA Mobile Deposit® is an easy way to deposit checks from your mobile phone into your deposit account. A hold may be placed at the time the transaction occurs to help ensure you have sufficient Available Balance to cover the transaction when it posts. Checks We Can’t Process. You can add your mobile number back to your profile when you're ready to use Mobile Banking again. Deposit Requirements. You should remove the mobile number from your Online Banking profile immediately. Enter the CVV number displayed on the back of the Debit Card. Then, tap on the magnifying glass on the top left corner of the screen or on the I want to… menu at the bottom of the screen and “Manage Account”. iPad®, iPod touch® and iTunes® are trademarks of Apple, Inc., registered in the U.S. and other countries. To see a list of items that are ineligible for deposit with Mobile Deposit®, please see the Mobile Deposit® section of the Mobile Banking Terms of Use. Transfers Within Bank: A transfer request received before 11:00 PM CT on a business day is processed the same day. Their mission? Select a Credit Card on the Account Screen you wish to report lost or stolen. The Debit Card will display as "Active" on Manage Account screen. How do I add new payees to make bill payments from Mobile Banking? BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group. Once Fingerprints are set up, sign into the BBVA Mobile Banking app. Is Mobile Banking available on my device? With the BBVA Mobile Banking app, simply take a photo of your check and securely submit your deposit for processing. To view check transaction history after you have exited from "Deposit Limits and Holds" or logged out, go to "Main Menu" or the "I want to…" menu at the bottom of the screen, select “Deposit Checks” and then "View Mobile Deposit History". Then, “View Account Statements”. Select "Payments & Transfers" from the main menu. Simply select the "forgot username" or "forgot password" option from the home screen in the app and follow the steps to reset your log-in credentials. 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