I am so frustrated all my Otp etc are on this number otherwise I would have cancelled Vodacom and go to another provider but they keep me hostage with my number VODACOm South Africa sucks, I tried applying for Fibre since early this morning. Three months later still fighting with Vodacom for the lack of interest and incompetency. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The number that I am having a problem with is [protected], Good day They told me that was my last debit for invoices? Initial Vodacom complaints should be directed to their team directly. ADVERTISEMENTS. Alternately, you may wish to set out in detail your complaint using our online complaints … It is capable of carrying large data loads with speeds up to 100Mbps. No response. Find out more... Telephone consultations. I need this problem resolved asap. Vodacom Device Insurance: 082 1952. © 2004-2021 ComplaintsBoard.com. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. Get in touch today! Recently I came back to South Africa and found out my Vodacom prepaid card has expired and my number has been circulated again. 22 Jan 2021, 00:30. 8.69 I had Vodacom Fibre installed at my home but received a bill for almost 3 months even though only been live for 1. You can email us anytime. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. Reduced Subscription Discount-New We rely fully on internet as we have disconnected our DSTV and only stream with internet. Coverage Map for fibre and LTE We having this account for over 20 years with Vodacom never been in arrears they just blocked the numbers and I had to go in to the closest Vodacom store they said which I did by the way a drive of 109 km filled in all the paperwork to transfer the numbers to my business 2 weeks ago the numbers are still off line and the number is till in my dads name ? But its easy for vodacom to increase the price of said data line. 160.61, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I was only given a router with monthly 100G data. No one can help me with this. Here we go again two years along the line and I have endless problems with vodacom. Peter needs to pull his finger and get this sorted. The TV box I had purchased for streaming was a waste. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. We are one of the leading suppliers of open access fibre cable installations to homes. This agent tried to convince me that I owed something on a cancelled contract yet I never made use of their sim cards whatsoever (records can be pulled to confirm) he also confirmed that services were cancelled and in a very rude way told me he has done his part by sending me a settlement letter (which should have been done the day I cancelled) and That he we will send my records through to ITC to confirm I don't owe anything, So why was I put on ITC for something that was paid up in full? Vodafone been named the worst telecoms providers for customer service in Ofcom’s latest complaints report, covering July to September of last year. Thanks, Elize Breytenbach. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.. View catalogue. November She told me that she will escalate everything to the activation department and that we will have a connection by 13 November. View catalogue. Now I have to pay more for a service I have baan trying to cancel! I also need to know what the closing balance is. It has been a month and a half, and vodacom is now billing us R1400 for installation. Unleash your legs… If you’re looking for the perfect starter marathon to take on a 5, 10 or 32 kilometre challenge, listen up - the Vodacom Fibre Rose Run, takes place at Emoya Estate in Bloemfontein on Saturday, the 14th of March. Service still not activated. I request a refund for months deducted from October 2020 until December 2020. I have been for almost the past 6 months trying to relocate my Fibre line and still nothing vodacom sucks. Doing nothing would be this company's favorite pastime, if they had the energy for it. 2146, The Vodacom Business Experience Center offers visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions. I then wanted the line released to obtain decent provider. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. ... Vodacom's reply: 06 Oct 2020, 18:51. Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. My name is Shansheng Jin. I will never do business with this company again and i will surely be taking legal action against them. Click here to find out if your area is covered by Vodacom Fibre. We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. Please refund me with this. Active since Nov 2020. I have phoned them and opened a dispute. Account nr [protected]-6 Please email me with the outcome if you can: jin. 2020-09-29T08:50:52+00:00 ... @TRAI The Says #KutteKiPoonchh and #KalaAksharBhainsBarabar are quite apt for this n/w provider Customer applies complaint, ... @adikahn1 @Vodacom, have had fibre up and running for ONE day, now, on the 2nd day, there is no connection and no internet. Please select the topic you are enquiring about below. Total Subscription Charges At Vodafone, we are committed to you - our customer. Took over two months to connect the fibre to my house after my wife had to phone ClearAccess to organize, eventually got it connected tried to get service activated what a nightmare. 07/10/2020 - 05/11/202007/10 - 05/11/2020. I will have no choice to go the onbudsman regarding this, the reason why we took the package was to pay less now I am paying more? I won't be renewing my primary contract with vodacom, I feel abused. The call center agents try their best to assist and put my request through to the right department however there it ends. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 103 reviews.. Vodacom ranks 413 of 1429 in Telecommunications category. Walkers are also welcome, so don’t miss out! The relocation form was completed and e-mailed to: *********** On the 29th September I called to find out if they have received the forms and the Vodacom employee confirmed that the forms were on file. Vodacom reported record interim results for the six months ended 30 September 2020 on the back of an 86% growth in data usage. Please contact the Vodacom Fibre Support team at 0821904 or 0821904@vodacom.co.za (NB If you are sending an email, please be sure to not CC anyone into the email sent to 0821904, the Vodacom team might not receive your request if this is the case. I logged a service request on my line but still nothing has happend. They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. I was promised that I will be installed within 3 months. 3 months free action against them just over R800 from R1400 on internet as we still have no today... Initial Vodacom complaints should be directed to their team directly service will be within... Africa during the lockdown period just over R800 from R1400 2020 no installation have endless problems with Vodacom, am. Children could not study and attend online classes during the lockdown due to the right however! The Vodacom business and industry experts to create bespoke business solutions through co-creation and emerging technologies the opportunity to with! Before the fibre was in R1400 for installation, the mounts was not correct and I phoned them 30... Another agent and explained what the situation was just over R800 from.... 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